Refund Policy & Instructions
Last Updated: 08/13/2025
Purpose of this page: This page provides detailed step-by-step instructions for requesting refunds for Food Analysis Tool Premium purchases. The refund process varies depending on which payment platform you used for your purchase. Please follow the instructions below based on your payment method.
1. Digistore24 (Digital Product Refund)
How to Request a Refund via Digistore24:
- Locate your order confirmation email from Digistore24 (sender: support@digistore24.com).
- Click the support link: "Do you have a question concerning the order or the product? Find immediate help here."
- On the support page, select:
- Topic: "Question about the payment"
- Subtopic: "May I cancel my order and get a refund?"
- If eligible for a return:
- Enter the reason for refund.
- Click Request a refund.
- Accept the destruction declaration (digital products) โ click OK.
- Confirm via the email you'll receive (click the confirmation link).
- Click Process refund and then OK to finalize.
- You will typically receive the refund within 10 working days.
2. JVZoo (Digital Product Refund)
How to Request a Refund via JVZoo:
We want you to be fully satisfied with your purchase of the Food Analysis Tool โ AI-Food Scanner. That's why we offer a 60-day money-back guarantee.
- Contact us directly at refund@healthhealing.net within 60 days of your purchase.
- Include your order details (found in the email JVZoo sent after successful payment). A reason for the refund request is not required, but very much appreciated.
- We will process your refund request within 5-10 business days.
- You will typically receive the refund within 10 working days after approval.
Need Additional Help?
If you need assistance with the refund process or have questions about your purchase, please contact us:
Important Reminders
- Keep your order confirmation emails for reference
- Refund processing times may vary by payment method
- Digital products may require destruction declaration
- Always follow the specific platform's refund process